About LSBU Active
LSBU Active is responsible for the delivery of Sport, Physical Activity and Recreation on behalf of London South Bank University. The department operates the university’s Sports Centre and associated services. Our aim is to ‘support the development of our students and community through sport and physical activity’. You can find out more about LSBU Active by scrolling down the page or using the quick links below.
Quick Links
Sports Centre Tour
Are you curious about what our sports centre and gym has to offer?
Take a virtual tour of our centre!
If you are interested in visiting our centre for an in person tour, please feel free to drop by and our team will be happy to give you a tour!
Member Testimonials
“The Skill X class is challenging, and I really liked it when you modified some of the exercises, I enjoyed it.”
“The gym has exceeded my expectations, it is really clean and new”
“This gym has made a big difference on my health, I will recommend LSBU Active to all my friends.”
Facility Hire
We have wide range of facilities to hire including:
Multi-purpose, 4 court, Sports Hall perfect for Badminton, Basketball, 5-a-side and Much More!
Meet the Team
If you have a specific query, find out who to contact here. Email the relevant person at active@lsbu.ac.uk and your query will be passed on to them.
Helen
Governance and Compliance Manager
Andy
Facility Manager
Marcus
Sports Development Manager
Daniel
Fitness Manager
Sam
Sports Development Officer
Saad
Fitness Coach
Alba
Fitness Coach
Abosede
Reception & Customer Service Officer
Partnerships
Read about the partnerships that we have with a range of organisations
Technogym
Our partnership with Technogym enables us to deliver an elevated fitness experience by integrating their cutting-edge equipment and digital solutions seamlessly into our fitness facilities, ensuring our customers have access to the latest advancements in fitness technology.
AccessAble
LSBU Active has collaborated with AccessAble to provide a detailed Access Guide, for users who would like to know more information about our facilities. This guide will outline how access is managed when you visit our centre. It looks at the entry routes, what facilities are available as well as other key need to know points. Click the image for complete guide.
Customer Charter
Our Mission
At LSBU Active, our mission is to inspire the development of our students and community through sport and physical activity. To achieve this, we are dedicated to providing an inclusive, welcoming, and high-quality environment for all our customers.
Our Customer Charter outlines our commitments and your contribution to ensure a positive and enjoyable experience for everyone.
We are Committed to:
Putting Our Customers First by ensuring our staff:
- Deliver excellent customer service with professionalism, respect and integrity
- Are professional, courteous, helpful and knowledgeable
- Provide clear information about our facilities, services, memberships, and pricing
- Be identifiable and to give you their name when asked
- Provide necessary help to customers with additional needs
- Regularly assess our services to ensure we adapt to evolving customer needs
- Provide the opportunity and encourage our customers to give comments, feedback and service requests and complaints, ensuring all are taken seriously
- Involve our customers in decisions which may affect your enjoyment of our facilities and services
Providing Accessible and Inclusive Services
- Facilities and services that cater to all fitness levels and abilities
- Ensure accessibility for individuals with additional needs
- Offer diverse activities to suit the interests of our community
Providing the facilities and support to help you succeed
- Maintain clean, safe, and well-equipped facilities, equipment and amenities for sports, fitness, and recreation
- Seek continuous improvement through regular auditing through industry leading consulting bodies and from our community through actively encouraging feedback and surveying
Health, Safety, and Wellbeing
- Implement thorough, routine health and safety measures and checks
- Ensure that all staff are appropriately trained in first aid and emergency response
- Promote a respectful and inclusive environment for all
Sustainability and Responsibility
- Commit to environmentally friendly practices, including waste reduction and energy efficiency
- Encourage mindful use of resources to reduce waste and support sustainability
Our values are EPIIC
Our staff embody and embrace our values of:
Excellence – We are known for working to a high standard and providing a quality service to all
Professionalism – Everyone takes personal accountability and responsibility, leads by example and inspires others
Integrity – We communicate with transparency and respect, creating a working and learning environment based on trust
Inclusivity – We celebrate being a diverse and vibrant community, where there are no barriers to inclusion and where we view the differences between people as a source of strength
Creativity – We are innovative, generating ideas and opportunities that are useful in solving problems and enhancing the reputation of the University
How you can help us:
Respect Others and the Facilities
- Treat staff and fellow members with respect and courtesy
- Treat University facilities and equipment with respect
- Follow the LSBU Active Terms and Conditions, available on request or on our website: https://lsbuactive.co.uk/terms-and-conditions/ and the etiquette (displayed in the Centre), when using our services
Maintain Hygiene and Cleanliness
- Use wipes provided to clean equipment after use
- Wear appropriate sports/gym clothing and footwear
- Dispose of waste responsibly
Follow Health and Safety Guidelines
- Report any safety hazards or equipment malfunctions
- Follow instructions from staff and adhere to emergency procedures
- Inform staff of any medical conditions that may impact your participation in activities at the start of each session
Use Facilities Responsibly
- Respect equipment, facilities, and shared spaces
- Adhere to timetables and limits for equipment use during busy periods
- Only use facilities and services you are eligible for, that are included in your membership
Feedback and Complaints
We value your feedback and strive to continuously improve our services. If you have any suggestions, concerns, or complaints, please contact us at:
Email: active@lsbu.ac.uk
Phone: 0207 815 7812
Leave Customer Feedback here
Our aim is to respond to enquiries as quickly as possible, committing to respond to any enquiry within a maximum of 5 working days (7 days overall). If you have a specific enquiry, you can find out who best to contact
Our target is to respond on time to at least 85% of enquiries each month. You can see how we are doing on our link to our performance page
Thank you for being a valued customer of LSBU Active.
Safeguarding Policy
For information on our up to date Safeguarding Policy, click on the attached link – provided here
Contact us
Where to Find Us
Our Sports Centre is located within the London Road Hub at London South Bank University.
106-119 London Road, SE1 6LN
Our Opening Hours:
Monday to Friday – 7am to 10pm
Saturday & Sunday – 10am to 6pm
Bank Holidays – 10am to 4pm
If you need to get in touch with us, please contact us on 020 7815 7812 or active@lsbu.ac.uk
Frequently Asked Questions
What are your opening hours?
The Sports Centre is open Monday to Friday 7am to 10pm. Saturday & Sunday 10am to 6pm. Bank Holidays 10am to 4pm.
What group exercise classes will take place this month?
Visit our Group Exercise Page to see our group exercises.
Does my membership include access to classes?
Our paid memberships include unlimited access to all our group exercise classes and the ability to book 7-days in advance. In addition to this, you also have access to a host of virtual sessions and workout library through our LSBU Active App. To access your LSBU Active App, you will have received a personalised link when signing up. If you need any further assistance, please get in touch with us.
What is the difference between prepaid and direct debit?
Our pre-paid option is a month membership valid for 30 days from date of joining. After 30 days this membership will lapse, at which point you will need to upgrade again.
Our direct debit option is more convenient and is a rolling membership where the payment is deducted on the 1st of each month. You will need a valid UK bank account to set up a direct debit.
How do I change or upgrade my membership?
If you would like to change or upgrade your membership please contact us and we can assist.
How do I cancel my membership?
At LSBU Active, we want to ensure that you can make the most out of your membership. If you have any questions or need advice about creating the perfect workout routine, please feel free to contact us and we can help set up a consultation with our experienced fitness team.
If you are on a pre-paid membership, this will lapse automatically at the end of the membership and no further payment will be taken.
If you are on a direct debit membership, we will require 30 days for any cancellation requests. All cancellation requests must be made in writing or by completing our cancellation form. We do not pro-rata the cancellation charges, therefore you may be charged for the full month of membership.
Who do I contact about my direct debit?
Direct debits are managed by a third party supplier, for any changes or queries please contact Active@lsbu.ac.uk or 020 7815 7812. If you need any further assistance, please get in touch with the team at LSBU Active.
Can I freeze my membership?
Memberships can be frozen for specific situations. To see whether you qualify please visit our terms and conditions or contact us
Do you accept cash?
We’re a cashless centre, making transactions quick and easy! We accept all major credit and debit cards except American Express. Payment can be made online or onsite via contactless (Apple Pay, Google Pay) or chip and pin.